User reviews of software tools are a valuable resource during the selection process. They help to better understand the market offering—highlighting both strengths and weaknesses—as well as user preferences.
We analyzed comments about BPM (Business Process Management) software development platforms on the three leading international review sites and identified 22 recurring topics that reflect the main areas of interest for users.
We grouped the topics into six different categories to better understand which aspects users focus on the most and what their priority scale is when evaluating a platform for developing Business Process Management software.