Can you tell me if an application built in WebRatio can closely inter-operate with another application?
Scenario
Build an application in WebRatio for a computer repair store. A customer can go to the store's Web site and record his/her user information and e-mail address, and a description of the problem. At that point, can another application take control of the WebRaio application and engage the user in a dialog to help diagnose what the problem is?
In other words, the 'foreign' application is driving the sequence of WebRatio screens and information capture at that point, and making updates to a shared database (e.g., age of device, manufacturer, model) with information captured during the dialog. After the foreign application makes an initial diagnosis and determines what the customer should do (and perhaps offers a PDF document for the customer to print with its findings and recommendations for next steps, as well as store locations, hours of operation, etc.), the foreign application transfers control back to the main business process to allow the customer to make an appointment to bring the device to the nearest location, offers discounts, etc. The database would have to be shared, because the repair person at the store will want the information that was obtained through the question and answer sub-process.
Thanks