WebRatio for the Energy and Utilities Industry
Energy and Utilities is at present one of the fastest growing industries, with many new opportunities arising and new regulations being defined.
Energy and utility companies operate in this dynamic context and need to implement fast-changing business models. They are continually under pressure from various influences in the form of shareholders, government and consumers; they have to obey regulatory requirements undergo constant changes and meet customers needs who, for example, except 24/7 access to billing and to information regarding outage, payment and reporting.
In such a context, new internal business processes, new customer services, and new integration with external authorities must be supported by fresh, new IT applications. Business needs IT to rapidly build applications and put them into execution using a flexible approach that allows continual adaptation and evolution.
The IT department, however, also has its own internal standard policies, procedures and restrictions regarding safety, internal controls, security, quality and costs.
It is this difference that creates the gap between two often irreconcilable demands.
WebRatio offers the agile development platform needed to build custom enterprise applications which can quickly adapt to fast-changing business models and at the same time adopt the most robust and reliable IT standards.
Customer References
Among the energy and Utility companies that are currently using WebRatio to build their custom enterprise applications are: A2A, Dolomiti Energia and AIM Vicenza and others among the top 10 energy and utility companies in Italy. The applications served these different company business units:
Marketing
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Public Web sites with complete CMS (Content Management System), allowing the marketing department to autonomously publish information for the public
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Interactive public Web applications that demonstrate the quality of the service delivered (e.g., a geo-referenced quality analysis of water)
Sales
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Advanced and innovative Web self-service applications that offer account inquiry, bill payment, meter reading, etc.
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Advanced CRM applications for enriching offerings to the consumer (e.g., through business cards)
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Business process management systems for managing the contracts with those individuals who want to produce their own energy and sell the excess to the company
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Quotations management systems
Corporate
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Information systems for managing OHSAS (Occupational Health and Safety Assessment Series) documents, procedures and processes
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Information systems for managing risks and conforming to risk management regulations
Trading
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Business process management systems for managing the entire lifecycle of energy contracts (electricity contracts, gas contracts and green certificates contracts)
Operatons
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Information systems for managing power plant building processes
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Monitoring systems for power plant operations
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Waste disposal process management systems
Customer Testimonial:
“The WebRatio rapid development approach, which allowed us to quickly build and modify the application, also made possible a prototyping and evolutionary cycle which involved our users in the development process.
This way of working has reduced the project risks in comparison with the traditional approach, which usually requires long analysis and testing phases. Besides being the quality of the software being guaranteed, we could focus on the features. Our users had the time to think concretely about the evolving needs and to better define the requirements and modify them, getting a quick response.
It's quite difficult to quantify how much money we saved, but it seems to me that other companies spent a significantly larger amount of money in dealing with traditional projects in the same applicative areas.”
Paolo Manzoni, A2A ICT Director
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White Paper
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Case Study
'SIEM' project for A2A:
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Case Study
Customer Services for Dolomiti Energia:
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